Schedule an Appointment

Scheduling an Appointment

Call us at 360-376-6604 during business hours: 8:00 a.m. to 12:00 p.m., and 1:00 to 5:00 p.m. The following three scenarios apply:

  • If you have a doctor’s referral for physical therapy.
  • If your insurance company tells you that you do not need a referral for physical therapy.
  • If you plan to pay cash for your physical therapy without submission of insurance claims.

If our lines are busy, please leave a message with your name and phone number. We’ll return your call as quickly as possible.

NOTE: If this is your first appointment with OIPT, please see Getting Started before calling us.

Canceling an Appointment

If you need to cancel, please do so at least 24 hours before your appointment. Unless you are ill, if you cancel with less than 24 hours notice from the allotted time (excluding Saturday and Sunday), a $50 fee will be charged. In other words, if your appointment is Monday at 11:00 a.m., you must cancel your appointment by 11:00 a.m. on Friday, to avoid the $50 fee. If your appointment is Wednesday at 3:15 p.m., you must cancel your appointment by 3:15 p.m. on Tuesday. As the clinic has continued to grow, we often have a waiting list. Our cancellation policy allows us to provide care for those who are waiting to be seen. ALWAYS CALL THE FRONT DESK IF YOU NEED TO CANCEL AN APPOINTMENT. Please do not leave a voice mail on a therapist’s extension to cancel an appointment.

Reminder Calls

Our office attempts to call everyone the day before their appointment. If you do not want this service, please let our front office know.

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